FAQs

Currently, only PayPal payment is supported. Please follow the PayPal payment steps.

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return/exchange policy. Products must be unused, in their original packaging, and in the same condition as when they were received. Please refer to our [Return & Exchange Policy] for detailed instructions on how to return or exchange items.

Before the shipment is dispatched, the "cancel" button can be seen through the order status. After the shipment is dispatched, please follow the return policy. If you encounter any cancellation issues, please contact us promptly.

Please follow the instructions provided in the product package. If you need more assistance, please contact us promptly.

The warranty period for each category of product is different, please follow the warranty period stated in the product instructions. If you have any further questions, please contact us promptly.

We currently have an Australian warehouse that only supports local delivery in Australia.

You can view the tracking information of the package through the order status.

Sure, please contact us. Alternatively, you can make an appointment to visit through an online link.

After receiving your order, we will pack it within 1 working day, contact you within a week, and schedule an arrival time with you. Then, we will deliver it to the location you booked according to your scheduled time.

You can build it yourself according to the instructions. Alternatively, our team members can assemble it for you after delivering the goods.